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Returns & Delivery Information


We are pleased to offer a free delivery service for all UK Mainland customers. 

All of our parcels are sent via Royal Mail Tracked & Signed For, so your parcel will require a signature upon delivery. 

Delivery Type/Duration Prices 

UK Mainland
1-4 Working Days (when ordered by 3pm) – FREE

Offshore & Highlands
2-5 Working Days (when ordered by 3pm) - £3.50

3-5 Working Days (when ordered by 3pm) - £14.99

Rest Of The World
Lead time is dependant on Country - £19.99


Thanks for shopping with Carl Bembridge Wigs, lovely! We hope that you love your new luscious lengths, but in the rare case that you are unhappy with your order, please refer to our returns and refunds policy below.

All goods purchased from Carl Bembridge Wigs may be returned for refund, exchange or replacement within 14 working days from receipt of delivery.

If your wigs appear faulty due to quality issues, the fault must be reported to us via email within a maximum of 30 days of the receipt date.

Please note, we cannot accept returns if the lace has been cut.

Goods are not considered faulty if their condition deteriorates due to poor hair management including heat damage, incorrect care or poor application. If no fault is present, or the hair has been damaged or coloured in any way, the goods will be returned to you at your cost and we will not refund or replace the goods.

Please take very good care of our goods whilst they are in your possession. Any item to be returned must be returned in its original shipped condition and original undamaged packaging. Please note all hair must be returned with all of its original packagings.

You or your carrier will be responsible for any returned goods until they reach us here at Carl Bembridge Wigs. The cost and risk of return will be at your own expense, as we do not offer a free return postage service.

Please note that we reserve the right to send back items to you that have been returned to us after 30 days.

If you are thinking of returning an item, please contact us on or fill in the form on the contact page to notify us of your return. To return, please pack your items and INCLUDE a covering note with the package clearly stating your name, address, and order number and send it:

Carl Bembridge Wigs Returns



Also, briefly state the reason for return and provide contact details in case we need to get in touch with you about your return.